Formal Complaint – Concern About Clearance Pricing
— 1 out of 5 stars
Dear Myer Customer Experience Team, I am writing to make a formal complaint regarding a recent purchase and to express my disappointment with my shopping experience. On 11 September 2026, I purchased a CUE dress from Myer. At the time of purchase, the dress was clearly marked as CLEARANCE. I have recently noticed that the exact same dress is now being offered at a lower price. What has made me particularly uncomfortable is that the item was already marked as clearance when I purchased it, yet the price was subsequently reduced again only a few weeks later. I understand that Myer may want to reduce the price further in order to clear remaining stock, particularly if only less popular sizes, such as size 6 or 16, were still available. In that situation, I would understand the reason for the further reduction. However, that does not appear to be the case here, as the dress is still available in popular sizes. I understand that Myer may simply be trying to sell the remaining stock more quickly, perhaps because there is a large amount of stock to clear. From a business perspective, I understand this. However, from a customer's perspective, it does not feel good to purchase an item that is already marked as clearance and then see the same item reduced further so soon afterwards. I am also disappointed that, because the item is classified as clearance, I am unable to return it simply because I am unhappy with the purchase. I understand that Myer has a clearance return policy, but I feel that the combination of further price reductions and the inability to return the item creates a shopping experience that is quite discouraging for customers. My concern is not simply about the price difference. It is about the overall sales and return approach and how this makes me feel as a customer. I believe customers should feel confident and comfortable when making a purchase, particularly when an item is presented as a clearance item. I have always valued Myer as a major Australian retailer, which is why I felt it was important to provide this feedback rather than simply accept the situation without saying anything. I would appreciate it if Myer could review this matter and consider whether the current way clearance items are priced and the associated return conditions provide a fair and positive customer experience. I am not writing simply to request a refund. I would genuinely like Myer to understand why this experience has left me uncomfortable and disappointed as a customer. Thank you for taking the time to consider my feedback.